Eight months after signing on with Waste Pro for garbage service, Beverly Beach is returning to Flagler Beach’s garbage haulers because residents were dissatisfied with Waste Pro.
County officials have been getting complaints about recycling and missed pick-ups, and Palm Coast got 300 complaints just last week, but Waste Pro said it was just one bad week and the company is on the mend.
Customers are reminded that garbage and recyclables collection in Palm Coast runs from 6 a.m. to 6 p.m. Garbage must be placed at the curb no later than 6 a.m., or the evening before scheduled pickup.
Complaints about Waste Pro in Palm Coast were especially severe around the holidays with missed pick-ups for days at a time, but the company is shortening routes and adding staff to improve service.
Demont’e Harris, 21, was killed when his Waste Pro garbage truck on its run through the Woodlands this morning overturned flipped on its side in front of 1, Bay Spring Place, killing him.
The county administration’s account of Waste Pro trash-hauling service contrasted sharply with commissioners’ stories of complaints, or documented complaints in Palm Coast.
After winning a contract renewal in Palm Coast last year fines against Waste Pro have been piling up to the thousands of dollars every month since spring.
After remaining flat for 10 years, garbage-pickup rates for Palm Coast residents this month kicked up 9 percent, to $20.36 a month, or $21 a year as the city renewed its contract with Waste Pro for five years.
Palm Coast residents will see their garbage rates increase $1.74 a month, or 9 percent, starting June 1 and for the next five years. “Shoddy service” in the past year, the result of turn-over, is being addressed and the company may be fined if problems persist, the city manager said.
Residents who sign up for the Rewards Program earn special coupon offers on a regular basis and also qualify for larger prizes, with greater rewards given for higher recycling participation. Many local businesses offer discounts, also providing them an opportunity to promote their businesses with no participation cost.