The City of Palm Coast Utility Department announced its new utility billing system – giving customers many convenient and flexible ways to access and pay their utility bills. The city has contracted with Paymentus, a full-service payment provider, to handle utility billing for Palm Coast. The new system went live Oct. 7.
All customers who previously paid their utility bills through automatic payments online or one-time payments online were notified so they could set up accounts in the new system. For security reasons, the account information customers previously provided for payment purposes could not be transferred to the new system. Customers who prefer to pay online must create a new user ID and password in the new system and re-enter payment information.
Customers can also choose from many other payment options – by check, over the phone, in person, or through their bank’s “bill-pay” system.
“The new Utility Billing System offers some exciting new features that we believe will improve customer service,” said Palm Coast Customer Service Manager Cynthia Schweers. “Customers will now have more mobile options and be able to get real-time account updates.”
At the same time as the switch to the new utility billing system, the City also established a new online application option for utility service. The application gives residents, property managers and businesses a convenient way to submit applications for new service with the Palm Coast Utility Department.
New customers can now submit all information through the website, saving time and eliminating the need for visit city offices to establish service. The new application is at www.palmcoastgov.com/utility-service.
For more information or assistance with utility service or billing, please call Customer Service at 386-986-2360.
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