Jeni Rae Peters would make promises to herself as she lay awake nights after being diagnosed with breast cancer two years ago.
“My kids had lost so much,” said Peters, a single mom and mental health counselor. She had just adopted two girls and was fostering four other children. “I swore I wouldn’t force them to have yet another parent.”
Multiple surgeries, radiation, and chemotherapy controlled the cancer. But, despite having insurance, Peters was left with more than $30,000 of debt, threats from bill collectors, and more anxious nights thinking of her kids. “Do I pull them out of day care? Do I stop their schooling and tutoring? Do I not help them with college?” Peters asked herself. “My doctor saved my life, but my medical bills are stealing from my children’s lives.”
Cancer kills about 600,000 people in the U.S. every year, making it a leading cause of death. Many more survive it, because of breakthroughs in medicines and therapies.
But the high costs of modern-day care have left millions with a devastating financial burden. That’s forced patients and their families to make gut-wrenching sacrifices even as they confront a grave illness, according to a KHN-NPR investigation of America’s sprawling medical debt problem. The project shows few suffer more than those with cancer.
About two-thirds of adults with health care debt who’ve had cancer themselves or in their family have cut spending on food, clothing, or other household basics, a poll conducted by KFF for this project found. About 1 in 4 have declared bankruptcy or lost their home to eviction or foreclosure.
Other research shows that patients from minority groups are more likely to experience financial hardships caused by cancer than white patients, reinforcing racial disparities that shadow the U.S. health care system.
“It’s crippling,” said Dr. Veena Shankaran, a University of Washington oncologist who began studying the financial impact of cancer after seeing patients ruined by medical bills. “Even if someone survives the cancer, they often can’t shake the debt.”
Shankaran found that cancer patients were 71% more likely than Americans without the disease to have bills in collections, face tax liens and mortgage foreclosure, or experience other financial setbacks. Analyzing bankruptcy records and cancer registries in Washington state, Shankaran and other researchers also discovered that cancer patients were 2½ times as likely to declare bankruptcy as those without the disease. And those who went bankrupt were likelier to die than cancer patients who did not.
Oncologists have a name for this: “financial toxicity,” a term that echoes the intractable vomiting, life-threatening infections, and other noxious effects of chemotherapy.
“Sometimes,” Shankaran said, “it’s tough to think about what the system puts patients through.”
Cancer Diagnosis Upends Family
At the three-bedroom home in Rapid City that Peters shares with her children and a friend, there isn’t time most days to dwell on these worries. There are ice skating lessons and driving tests and countless meals to prepare. Teenagers drift in and out, chattering about homework and tattoos and driving.
The smallest children congregate at a small kitchen table under a wall decorated with seven old telephones. (As Peters tells it, the red one is a hotline to Santa, a green one to the Grinch, and a space shuttle-shaped phone connects to astronauts orbiting the Earth.)
Peters, 44, presides cheerfully over the chaos, directing her children with snide asides and expressions of love. She watches proudly as one teenage daughter helps another with math in the living room. Later she dances with a 5-year-old to Queen under a disco ball in the entry hall.
Peters, who sports tattoos and earlier this year dyed her hair purple, never planned to have a family. In her late 30s, she wanted to do more for her adopted community, so she took in foster children, many of whom come from the nearby Pine Ridge Indian Reservation. One of her daughters had been homeless.
“Foster kids are amazing humans,” she said. “I joke I’m the most reluctant parent of the most amazing children that have ever existed. And I get to help raise these little people to be healthy and safe.”
In spring 2020, the secure world Peters had carefully tended was shattered. As the covid pandemic spread across the country, she was diagnosed with stage 2 breast cancer.
Within weeks, she had an intravenous port inserted into her chest. Surgeons removed both her breasts, then her ovaries after tests showed she was at risk of ovarian cancer as well.
Cancer treatment today often entails a costly, debilitating march of procedures, infusions, and radiation sessions that can exhaust patients physically and emotionally. It was scary, Peters said. But she rallied her children. “We talked a lot about how they had all lost siblings or parents or other relatives,” she said. “All I had to do was lose my boobs.”
Much harder, she said, were the endless and perplexing medical bills.
There were bills from the anesthesiologists who attended her surgeries, from the hospital, and from a surgery center. For a while, the hospital stopped sending bills. Then in April, Peters got a call one morning from a bill collector saying she owed $13,000. In total, Peters estimates her medical debts now exceed $30,000.
High Costs, Despite Insurance
Debts of that size aren’t unusual. Nationwide, about 1 in 5 indebted adults who have had cancer or have a family member who’s been sick say they owe $10,000 or more, according to the KFF poll. Those dealing with cancer are also more likely than others with health care debt to owe large sums and to say they don’t expect to ever pay them off.
This debt has been fueled in part by the advent of lifesaving therapies that also come with eye-popping price tags. The National Cancer Institute calculated the average cost of medical care and drugs tops $42,000 in the year following a cancer diagnosis. Some treatments can exceed $1 million.
Usually, most costs are covered. But patients are increasingly on the hook for large bills because of deductibles and other health plan cost sharing. The average leukemia patient with private health insurance, for example, can expect to pay more than $5,100 in the year after diagnosis, according to an analysis by the consulting firm Milliman. Even Medicare can leave seniors with huge bills. The average blood cancer patient covered by fee-for-service Medicare can expect to pay more than $17,000 out-of-pocket in the year following diagnosis, Milliman found.
Additionally, ongoing surgeries, tests, and medications can make patients pay large out-of-pocket costs year after year. Physicians and patient advocates say this cost sharing ― originally billed as a way to encourage patients to shop for care ― is devastating. “The problem is that model doesn’t work very well with cancer,” said Dr. David Eagle, an oncologist at New York Cancer & Blood Specialists.
More broadly, the KHN-NPR investigation found that about 100 million people in the U.S. are now in debt from medical or dental bills. Poor health is among the most powerful predictors of debt, with this debt concentrated in parts of the country with the highest levels of illness.
According to the KFF poll, 6 in 10 adults with a chronic disease such as cancer, diabetes, or heart disease or with a close family member who is sick have had some kind of health care debt in the past five years. The poll was designed to capture not just bills patients haven’t paid, but also other borrowing used to pay for health care, such as credit cards, payment plans, and loans from friends and family.
For her part, Peters has had seven surgeries since 2020. Through it all, she had health insurance through her employers. Peters said she knew she had to keep working or would lose coverage and face even bigger bills. Like most plans, however, hers have required she pay thousands of dollars out-of-pocket.
Within weeks of her diagnosis, the bills rolled in. Then collectors started calling. One call came as Peters was lying in the recovery room after her double mastectomy. “I was kind of delirious, and I thought it was my kids,” she said. “It was someone asking me to pay a medical bill.”
Peters faced more bills when she switched jobs later that year and her insurance changed. The deductible and cap on her out-of-pocket costs reset.
In 2021, the deductible and out-of-pocket limit reset again, as they do every year for most health plans. So when Peters slipped on the ice and broke her wrist ― a fracture likely made worse by chemotherapy that weakened her bones ― she was charged thousands more.
This year has brought more surgeries and yet more bills, as her deductible and out-of-pocket limit reset again.
“I don’t even know anymore how much I owe,” Peters said. “Sometimes it feels like people just send me random bills. I don’t even know what they’re for.”
Before getting sick, Peters was earning about $60,000 a year. It was enough to provide for her children, she said, supplemented with a stipend she receives for foster care.
The family budget was always tight. Peters and her kids don’t take extravagant vacations. Peters doesn’t own her home and has next to no savings. Now, she said, they are living at the edge. “I keep praying there is a shoe fairy,” she said, joking about the demands of so many growing feet in her home.
Peters took on extra work to pay some of the bills. Five days a week, she works back-to-back shifts at both a mental health crisis center and a clinic where she counsels teenagers, some of whom are suicidal. Last year, three friends on the East Coast paid off some of the debt.
But Peters’ credit score has tumbled below 600. And the bills pile high on the microwave in her kitchen. “I’m middle-class,” she said. “Could I make payments on some of these? Yes, I suppose I could.”
That would require trade-offs. She could drop car insurance for her teenage daughter, who just got her license. Canceling ice skating for another daughter would yield an extra $60 a month. But Peters is reluctant. “Do you know what it feels like to be a foster kid and get a gold medal in ice skating? Do you know what kind of citizen they could become if they know they’re special?” she said. “There seems to be a myth that you can pay for it all. You can’t.”
Many cancer patients face difficult choices.
About 4 in 10 with debt have taken money out of a retirement, college, or other long-term savings account, the KFF poll found; about 3 in 10 have moved in with family or friends or made another change in their living situation.
Dr. Kashyap Patel, chief executive of Carolina Blood and Cancer Care Associates, said the South Carolina practice has found patients turning to food banks and other charities to get by. One patient was living in his car. Patel estimated that half the patients need some kind of financial aid. Even then, many end up in debt.
The Leukemia & Lymphoma Society, which typically helps blood cancer patients navigate health insurance and find food, housing, and other nonmedical assistance, is hearing from more patients simply seeking cash to pay off debt, said Nikki Yuill, who oversees the group’s call center. “People tell us they won’t get follow-up care because they can’t take on more debt,” Yuill said, recalling one man who refused to call an ambulance even though he couldn’t get to the hospital. “It breaks your heart.”
Academic research has revealed widespread self-rationing by patients. For example, while nearly 1 in 5 people taking oral chemotherapy abandon treatment, about half stop when out-of-pocket costs exceed $2,000, according to a 2017 analysis.
Robin Yabroff, an epidemiologist at the American Cancer Society, said more research must be done to understand the lasting effects of medical debt on cancer survivors and their families. “What does it mean for a family if they have to liquidate savings or drain college funds or sell their home?” Yabroff said. “We just don’t know yet.”
As Peters put away bags of groceries in her kitchen, she conceded she doesn’t know what will happen to her family. Like many patients, she worries about how she’ll pay for tests and follow-up care if the cancer reappears.
She is still wading through collection notices in the mail and fielding calls from debt collectors. Peters told one that she was prepared to go to court and ask the judge to decide which of her children should be cut off from after-school activities to pay off the debts.
She asked another debt collector whether he had kids. “He told me that it had been my choice to get the surgery,” Peters recalled. “And I said, ‘Yeah, I guess I chose not to be dead.’”
About This Project
“Diagnosis: Debt” is a reporting partnership between KHN and NPR exploring the scale, impact, and causes of medical debt in America.
The series draws on the “KFF Health Care Debt Survey,” a poll designed and analyzed by public opinion researchers at KFF in collaboration with KHN journalists and editors. The survey was conducted Feb. 25 through March 20, 2022, online and via telephone, in English and Spanish, among a nationally representative sample of 2,375 U.S. adults, including 1,292 adults with current health care debt and 382 adults who had health care debt in the past five years. The margin of sampling error is plus or minus 3 percentage points for the full sample and 3 percentage points for those with current debt. For results based on subgroups, the margin of sampling error may be higher.
Additional research was conducted by the Urban Institute, which analyzed credit bureau and other demographic data on poverty, race, and health status to explore where medical debt is concentrated in the U.S. and what factors are associated with high debt levels.
The JPMorgan Chase Institute analyzed records from a sampling of Chase credit card holders to look at how customers’ balances may be affected by major medical expenses.
Reporters from KHN and NPR also conducted hundreds of interviews with patients across the country; spoke with physicians, health industry leaders, consumer advocates, debt lawyers, and researchers; and reviewed scores of studies and surveys about medical debt.
KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism about health issues. Together with Policy Analysis and Polling, KHN is one of the three major operating programs at KFF (Kaiser Family Foundation). KFF is an endowed nonprofit organization providing information on health issues to the nation. Subscribe to KHN’s free Morning Briefing.
Roy Longo says
Yet we are forgiving loans to people who knowingly took out student loans. There are so many people who are in debt at no fault of their own. Cancer patients and veterans to start with.
Jack Howell says
Unfortunately, there has not been a cure for all cancers. As a cancer patient myself, I know that I have to reduce stress in my life. That was why I had to resign from the Palm Coast City Council. However, I have found that my most robust approach is a Positive Mental Attitude (PMA) in addition to my Marine Corps warrior mentality. Trust me, I am not going to let cancer be the victor! So far, my bills for treatment are manageable, and I am able to work as a college professor. Teaching keeps my mental capacity and intellectual curiosity working. My intent is to hold off additional life-threatening illnesses such as dementia and Alzheimer’s from further complicating my issues with cancer.
I have the utmost compassion for those that are struggling financially to pay for their treatment. No question that those who are struggling with cancer treatments and finances need serious help. I look at the monies the United States sends to foreign countries in addition to the wasteful and fraudulent government spending and wonder why we can’t get funding for the citizens of our great country suffering the horrors that cancer brings with it to a family. This should not be a political issue because nothing will ever happen to help those suffering. It needs to be a bipartisan issue. But I see little hope. Government has no compassion as it is all about power and enriching individual politicians’ bank accounts. Until the nation rises to the occasion to rid cancer, we are just marching in place and wasting time.
I rushed my friend to the hospital a couple of years ago when we realized he was having a heart attack, he got lucky, I got him there in time and they did the surgery. He was never able to pay more than $100 on it.
I had cancer and fortunately they got it all in surgery, I can’t imagine how awful it is to have ongoing illness and need chemo and other treatments, which make it impossible to work at the same time.
I had the most expensive healthcare insurance money can buy, but the hospital still says I owe them $32,500 and the surgeon says I owe them money too.
I know it’s a mistake but they’re taking their sweet time about fixing it or even admitting it’s a mistake. Unfortunately I have a cancer policy that won’t pay off until the bill is resolved, and I could use that money!
The point is nobody needs to go through this crap when they’re sick. Seems like practically half of the country wants to get rid of the affordable healthcare insurance act because someone nicknamed it Obamacare. If only they would change the name to Trumpcare those same people would want all of us to have it, and people that need the insurance wouldn’t care what it’s called.
I don’t think those same people want us to eliminate Medicare, Medicaid or Social Security, although they’re just as socialist in policy as governmental medical insurance for Americans. Policies that might be considered socialist technically, since they benefits society, are not communist! It’s so stupid. I never met a liberal Democrat, no matter how extreme to the left, that would considered themselves a communist, or would want to be living under communist rule, even if a former president thinks ‘communist’ dictators are genius.
Personally I have to continue paying top dollar to cobra my medical insurance with no income, because I’m afraid if I don’t, the government will eliminate the options I could better afford otherwise. This is especially true if DeSantis or Trump is our next president.
They’ve certainly made it clear the first thing they’ll do is get rid of anything that has the stamp of Obama on it if that can, regardless of the suffering it causes.
It’s heartless, and it makes no financial sense. People that get advanced cancer and other serious illnesses usually postponed seeing the doctor when it could’ve been caught in an early stage, because they’re worried about insurance and have financial issues.
This whole ridiculous American political situation is tragic, and I don’t know anyone in Europe that needs to worry about these things. America needs to step up so people don’t have to worry about losing everything when they get sick, or eating cat food when they retire. Most people I know live paycheck to paycheck.
If someone wants to call that communism I don’t care, every human being deserves to get excellent medical treatment if they get sick or injured, with no financial emergencies on top of it to worry about.
R. S. says
Yup, we sure have the best healthcare system of the world–for the wealthiest few in palaces of hypocrisy with sweet Jesus hanging on the walls and morning prayers crawling through the halls.
CARL DESOUZA says
So lets pay off student loans and keep the cancer patients in debt what a country
They are using the HEROS ACT funds. Since it was deem we remain in a state of National Emergency due to COVID, the Secretary of Education can continue to use.
Scott Olsen says
On top of all this, a lot of cancers are really caused by our diets. We have bamboozled by government and industry to consume a diet based mostly on processed food. They even discouraged eating natural saturated fats. Thus we have modern man’s diseases killing thousands.
Can you imagine a health care system serving mostly healthy people?