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FPL Will Reimburse Customers Modest Amount Following Overcharge For Matthew Recovery

| May 21, 2018

fpl rebate

A modest reimbursement. (FPL)

Florida Power & Light has reached an agreement to refund $27.7 million to customers, in part because of an “over-recovery” of costs following Hurricane Matthew in 2016.


The agreement, announced Tuesday between the Juno Beach-based utility and the state Office of Public Counsel, still needs approval from the Florida Public Service Commission, which could sign off next week. The Office of Public Counsel represents consumers in utility issues.

FPL said if the deal is approved, a one-time refund would be applied to customer bills. For a residential customer who uses 1,000 kilowatt hours of electricity a month — a standard benchmark in the utility industry — the credit would amount to $3.18.

The company, Florida’s largest electric utility, serves about 4.9 million customers from the Florida Keys to near Jacksonville. Most electricity customers in Flagler County are connected to FPL power.

The refund is tied to $316.5 million that the power company charged customers following the powerful October 2016 storm that ran northward along the East Coast without making landfall in Florida.

Utilities are typically allowed to recoup costs of restoring power and rebuilding systems after hurricanes and to replenish storm reserves. But they also have to return to the Public Service Commission to justify the amounts recovered from customers.

As part of that process, the commission had scheduled a hearing next Tuesday on the Matthew costs. In advance of that hearing, the Office of Public Counsel had questioned some costs that FPL was attributing to hurricane recovery.

The utility estimates it replaced more than 250 miles of wire, more than 900 transformers and more than 400 poles due to Matthew, in addition to having to clear large amounts of vegetation.

FPL said it restored power to approximately 99 percent of customers with outages two days after Hurricane Matthew left the service territory, with service considered fully restored within four days.

To recover the costs, FPL added extra charges to customers’ bills for a year. For a residential customer who uses 1,000 kilowatt hours a month, the charge was $3.35 a month. The storm charge expired in March.

The company collected $322.45 million through the charge, with about $6 million listed in the agreement as “over-recovery” of costs.

The remainder of the refund, $21.7 million, is due to an accounting adjustment on the restoration costs. The one-time refund includes interest.

The Florida Retail Federation and the Florida Industrial Power Users Group, which represents large business users of electricity, are listed in the agreement as taking no position at this time.

–Jim Turner, News Service of Florida

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7 Responses for “FPL Will Reimburse Customers Modest Amount Following Overcharge For Matthew Recovery”

  1. tulip says:

    Gee, a one time refund of $3.00 and less than that amount if you don’t used 1000 killowats a month, which includes a lot of people. I’m going to have to really think about what I can spend my “windfall” on! Oh happy day! LOL

  2. Ready says:

    We as customers read this and wonder what in the world is this suppose to mean, FPL having a clear conscious, the customer having some sort of satisfaction??

  3. Laurie says:

    $3.18? C’mon

  4. John dolan esq. says:

    FPL is a cash cow public utility that cares ONLY about profits. Their grid is poorly maintained.and their customer service is horriffic.They are accountable to nobody.They want to stomp out solar like was a forest fire and want to keep people SLAVES to a system that fails sometimes weeks at a time.That is a standard below what I am willing to accept as a citizen.

  5. Anonymous says:

    Wow, a whole 3 dollars! What will I do with all that money. How about reimbursing me for the time the power was out? I bet they didn’t even consider that. And what about previous and prior outages and storms? I guess they forgot about that also. They just keep getting richer, while we are getting poorer. Welcome to Florida!

  6. Anonymous says:

    @ john dolan esq:

    Painting that statement with a pretty broad brush. FPL is not a cash cow, it’s an independent public corporation, listed on the NYSE, so yes, it is interested in profits. Even you can purchase their stock and benefit from this. The company is governed by the Public Service Commission and you can always write them and complain. They will respond, rather quickly.

  7. Richard says:

    @ Anonymous – your statement “How about reimbursing me for the time the power was out?” Why would they do that when you had NOT received any POWER to bill in the first place? Duh!

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