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Half of Floridians Now Off Land Lines, Underscoring Need For Stronger Cell Coverage

| August 3, 2017

land lines versus cell phones

Disconnected. (Loren Kerns)

Landlines are quickly going the way of rotary-dial phones in Florida.


A state report released this week showed that large numbers of Floridians continue unplugging the types of phone lines that were a fixture of life for decades. Instead, they are reaching into their pockets for mobile phones or using internet technology to chat with friends and family.

The report, released by the Florida Public Service Commission, said an estimated 51 percent of homes in the state were wireless-only in 2015. Meanwhile, the number of traditional residential wirelines in the state dropped 15 percent from 2015 to 2016.

The decline in landlines proportionally increases the need for reliable cell-service coverage, especially for residents and businesses who rely on cell service in emergencies. Spotty cell coverage in Palm Coast has been a recurring issue for city government. The city has relaxed some of its cell-tower standards to make towers more attractive for carriers to lease, and earlier this year the city turned over its own cell towers to a contractor in hopes of spurring more contracts with carriers.

The shift away from traditional residential lines has particularly affected the three largest carriers — AT&T, CenturyLink and Frontier, which acquired Verizon’s landline business in the state. Along with using more wireless phones, customers also have shifted to using a type of internet technology known in the telecommunications world as “Voice over Internet Protocol.”

The report, produced each year by the Public Service Commission, said consumers are “able to find comparable services at reasonable prices” through the different types of technologies and providers in the industry. The report said there are an estimated 21.1 million wireless phones in Florida and 4.2 million Voice over Internet Protocol subscribers — while the state’s population was 20.6 million last year.

“Access lines for both residential and business customers have maintained a steady decline over the past several years,” the report said. “This contrasts with the continued growth in wireless-only households. While declines have occurred in the business market, they are partially offset by significant growth in business VoIP lines. Carriers are managing the shifts in market conditions by bundling services and providing a variety of pricing plans in an attempt to meet consumer demand and expectations.”

In all, Florida had almost 3 million wirelines in 2016, with business lines totaling about 1.8 million and residences making up 1.2 million, the report said. That is down from a total of nearly 4.58 million lines in 2013, 3.8 million in 2014 and 3.27 million in 2015.

The business market has been somewhat more stable than the residential market, showing a 4 percent decline in 2016, compared to the 15 percent drop in the residential market.

AT&T and Frontier saw significant drops in their residential wireline businesses in 2016, while CenturyLink has fared better, the report said.

“This may be a result of CenturyLink’s ability to mitigate its decline in residential access lines or because it serves rural areas with less competition,” the report said. “Continuing a five-year trend, CenturyLink experienced a 6 percent decline in residential access lines during 2016, while AT&T declined 22 percent and Frontier declined 25 percent for the same period.”

–Jim Saunders, News Service of Florida, and FlaglerLive

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5 Responses for “Half of Floridians Now Off Land Lines, Underscoring Need For Stronger Cell Coverage”

  1. gmath55 says:

    I got rid of my landline because of telemarketers. They even called when I was on the DO NOT Call list. Telemarketing should be abolished! With my cell phone I can block any unwanted calls.

  2. Mark101 says:

    Cell Service needs to be regulated. Poor service, out of control rates, poor customer service. Did I say out of control rates.

  3. Pogo says:

    @FL Readers

    Hundreds Of Thousands Of People Are Still Renting Home Phones

    “…Leased phones are a hold-over from the Ma Bell days of telephone service, when getting a new phone didn’t just mean going to the store and buying one for a few bucks. But some customers, mostly elderly, have never gotten around to upgrading their lines — or checking to make sure they aren’t paying for leased phones they no longer have.

    Philadelphia’s KYW-TV has the story of one woman who recently glanced at her parents’ phone bill and saw they were paying $21.09/month for three leased phones, which means $253.08/year for phones they could have purchased at the store for a fraction of that cost.

    The woman figures that her parents have spent more than $6,000 leasing these phones since the mid-’80s. Making it even worse, the daughter says her parents don’t even have at least one of the phones they’ve been paying for. So not only were they forking over $7/month for a nonexistent phone, they would an additional fee for not returning a device they had already paid for several times over…”
    https://consumerist.com/2012/04/30/hundreds-of-thousands-of-people-are-still-leasing-their-home-phones/

    Is your mother, father – anyone you know – getting screwed this way?

    Trust big business – they care. Not about you.

    The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.
    – Anatole France, The Red Lily, 1894, chapter 7

  4. THE VOICE OF REASON says:

    I’ve been wireless only since I got my first cell phone in 2003.

    Late to the party, but then in with both feet.

  5. Sw says:

    Telemarketers suck

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